Frequently asked questions

Answers to some questions you may have.

HAVE QUESTIONS?

Yes! The VideoNow! App is a native app built for both Apple and Android devices.

Installation and setup can usually be achieved in under an hour once we’re given the go ahead. The dashboard and VideoNow! App have been designed to be easy to use so you should be up and running with the VideoNow! service very quickly.

Hosting is included in your monthly subscription cost. Any videos you record are hosted on our web servers. Your video dashboard is also hosted online and this allows management of your videos from any location with Internet access.

We offer telephone and email support 5 days per week, Monday – Friday, 8.30am – 5pm. We also plan to add and improve on our existing online user guides and video guides.

The initial contract term for VideoNow! is a 12 month period, and thereafter the contract will be required to be renewed for a further 12 months.

Yes. Videos can be downloaded via your dashboard login account. You can keep this locally for archive purposes if required.